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Technical Operations Agent

Do you want to work with the future of entertainment? Are you passionate about delivering high quality to our customers? Awesome, we might have the challenge for you! We're looking for a structured, orderly and outgoing individual to join our Technical Operations Center as a Operations Agent in Stockholm. If you think this sounds like you - send us your application today!

The position

As a Technical Operations Agent you will work with the quality review of all of our products, such as Viaplay, Viafree and Viasat. Your main focus is to make sure we deliver the best experience possible to our customers and to maintain our platforms stability and continuity. You will work closely with development teams and product owners to grow our platforms by strengthening our Technical Operations Center with gathering of data and user experience. You will be part of a team consisting of 10 brilliant and passionate colleagues. 

The challenge ahead

You will face a wide variety of work tasks and you workday may differ a lot. This is some of the challenges you might face:

  • Research, diagnose, troubleshoot and identify solutions to resolve incidents as quickly as possible, ultimately ensuring that we comply with agreed upon KPI´s.
  • Provide prompt, consistent and accurate feedback/reporting to predefined stakeholders, internally and externally.
  • Build surveillance/monitoring systems in parallel to ongoing development
  • Help us create Moments that Matter for our customers by making sure we have the best service available

What we are looking for

To succeed in the role, you need to be an outgoing problem-solver and you thrive in result-oriented environments. You will put your communication skills to the test when communicating with lots of different stakeholders like customer service, system development, different business units and 3rd party vendors.

 Successful candidates also meet the following requirements:

 

  • Proven working experience in technical support
  • Strong problem-solving skills
  • Basic knowledge about system development practices, languages and frameworks
  • Passionate and high sense of urgency
  • Excellent written and verbal communication skills (both English and Swedish)

Join us today!

Our HQ is in Stockholm, but our market is worldwide. You will become part of an amazing company with great people, content and culture. If this is your kind of challenge, please apply with your CV and cover letter. We're interviewing continuously – so make sure to apply today!

 

 Nordic Entertainment Group (NENT Group) is committed to equality and diversity and we welcome applications from all qualified individuals regardless of race, religion, age, gender, sexual orientation, disability, and marital status. We want to make sure your recruitment experience is the best it can be – so, if you’re selected for an interview, please let us know if there are any adjustments we can make that would be helpful for you.

 

NENT Group is the Nordic region’s leading entertainment provider. We entertain millions of people every day with our streaming services, TV channels and radio stations, and our production companies create exciting content for media companies around the world. We make life more entertaining by enabling the best and broadest experiences – from live sports to movies to series to music and our own original shows.

 

 

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Department

Nordic Entertainment Group

Ringvägen 52
118 67 Stockholm Directions 08-562 410 96

Our culture

We offer a creative environment with focus on ongoing development of a product aspiring to be in the forefront of digital user experience. Our ambition is to be the best company to work for in the digital industry. We constantly strive towards building strong, collaborative teams, and creating an inspiring place to work at. 

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